At www.lurpenaturalsolutions.com you can pay your orders for three
different ways. Choose the one that is most comfortable for you:
Credit or Debit Card: it is the most comfortable means of payment,
fast and safe to buy online. At the end of your order and
Selecting this payment method will open a window of our
bank where you must enter your card details. When
Once you finish the process, the bank will inform us that the payment has been
done and from that moment we will prepare your
order. Our website accepts Mastercard Secured and Verified by cards
Visa that are 100% secure and protect your data from around the world
except from you (including us).
Bank transfer: At the end of your order, enter the amount of
yourself in one of the following bank accounts in the name of Lurpe
Natural Solutions and send us proof of this to the mail
email email@example.com .
Although we continually strive to maintain a high profile in
regarding our standards of quality, excellence and
commitment, small contingencies can always arise for whose
correction we propose the following steps:
When the courier or postman delivers your order, please check the
state of the package and if you notice any anomaly make it known in
the delivery note, depending on the case you can specify: "I sign without checking", "the
box is damaged ”,“ a package is missing ”, etc. Of course, keep in mind that
photos of the products that appear on the web are not contractual,
small variations may exist.
Once you have opened the package, check the status of the product
And, if you observe any anomaly, you have 24 hours to
communicate it to us via email firstname.lastname@example.org . From that moment on, you
will assign an incidence number and the Lurpe team will contact you
by email to rectify the incident and resolve it as soon as possible
At Lurpe Natural Solutions we carefully take care of the preparation of
order and the perfect condition of the items it contains, however,
When you receive your order, open the package and check the status of
the products purchased, if you find any anomaly (article
wrong, damaged or does not match what you expected)
let us know as soon as possible (within a maximum period of 48H hours).
We will assign an incidence number and we will give you instructions to
resolve the issue.
We will not accept any incidence of product deterioration if the
communication of the incident exceeds the term described in the paragraph
During the following 14 calendar days from the date of delivery of the
order, we offer you the possibility of changing the item for any
another from our store, in no case do we refund the money of the
If you opt for an item change, all transportation costs
will be paid by the buyer and must be used
our means of transportation. The product must arrive in perfect
condition and with the original packaging, otherwise we can not
make the change.
Returns and / or exchanges of the following are excluded
Unsealed items (bottles, bags, buckets, etc …)
Any article that shows signs of having been used.